At the current time, we are only offering UK Shipping using Tracked Royal Mail 2nd Class. Other options may become available in the future.

A Group Buy is a method where payments are collected upfront for bulk orders with manufacturers. As a result, the time between placing an order and receiving the product may vary, often taking several weeks or months.

Amendments can only be made while the Group Buy is open for orders. Once it closes, no changes can be guaranteed.

Refunds are rare but may be considered on a case-by-case basis, with a 7.5% restocking fee.

We endevour to send you the most up to date information when we recieve it. Feel free to contact us at any time if you want more.

MOQ is short for Minimum Order Quantity

If a Group Buy fails to meet its MOQ, you will receive a refund for that product. We will email you when this happens and you should receive it within a week.

The nature of Group Buys mean that all timelines are estimated and it is very common for a product to be available earlier or later than expected.

Occasionally, unexpected issues happen that may cause delays. We will endevor to keep you up to date as much as possible.

Due to the nature of Group Buys, refunds are generally not available. However, in certain extenuating circumstances, refunds may be considered at my discretion for both active and closed Group Buys.

If a refund is approved, a 7.5% restocking fee will apply to cover costs incurred.

If you feel that the product you received does not meet the original specifications or arrives damaged, you may be able to return it.

Please contact us to arrange this.

Please note that if a refund is granted, it may affect your ability to participate in future Group Buy.

We aim for the highest quality in all our products, but some minor imperfections may be unavoidable.

If unsure if your issue qualifies, contact us with your order number and we will try to help you out.

Renders are used as visual representations to give an idea of how a product may appear. Due to differences in rendering techniques, screen
settings, and colour interpretation, the final product may show slight inconsistencies compared to the original render.

If these differences are considered within acceptable tolerances, all orders will be fulfilled as planned.

We generally do not accept returns due to the nature of our products. However, if you have a specific issue, please contact us, and we’ll
review it case by case. Please note:

• Items can only be returned in their original, unused condition.

• Customers are responsible for return shipping.

• Returns must be completed within 14 days of receipt by the customer.

To initiate a return please contact us

Sometimes large orders are shipped in multiple packages. Check the packaging labels for tracking information. If an item is missing, email us within 14 days of receipt, including a photo of the contents.

Replacements will be processed within 3 working days where we still retain stock. If no stock is available a replacement will be manufactured for you and timescales provided where possible. If we are unable to provide a replacement we will provide a refund.

We photograph every order during packing to help us identify issues like this prior to delivery.

Yes, log into your account to update your address, then contact us with your order number(s) and proof of address change (such as a utility bill). Address changes may incur additional shipping charges.

Note: Changing your address on your account page will not update orders made previously to that update. Please follow the process above.

We aim to respond within 3 business days. If you haven't heard back after that time, feel free to send another email.

No. Our shipping rates are pulled directly from UPS and Royal Mail, and are the best rates we can offer at this time.

Please remember, shipping rates are not based on the value of the item, but the cost to transport the item.

Discount codes that require input are available at our discretion. If you fail to input the code at checkout and complete a purchase, we cannot apply this at a later stage. We do not allow returns or cancellations to purchase at a lower price if an offer code was available at the time of your purchase and not used.

Item descriptionSometimes the shipping cost with UPS can change between the Group Buy and date of shipping. Where this happens we may need to address it in one of a few ways

• If there is a shortfall PT will cover up to a 20% difference, if its greater than that we will invoice you for the additional amount and email you to let you know.

• If the shipping cost has dropped we will refund you the difference.

Where a chargeback has occurred we do not allow customers to continue ordering from us due to the increased risk of fraud, and nature of the ways chargebacks impact the business.

Please always contact us to discuss your concerns prior to issuing a chargeback, as we want to help and are unable to after a chargeback has been issued.